Refund policy

All of our products are made-to-order (Print on Demand). Because each item is custom-printed specifically for you, we do not accept returns, exchanges, or cancellations if you change your mind or select the wrong size. 

We only accept returns or offer replacements if the item arrives damaged, defective, incorrect, or gets lost in transit.

Damaged, Defective, Incorrect Items, or Lost Packages

If you receive an item that is damaged, defective, or incorrect, or if your package is lost by the carrier in transit, we will gladly offer a free replacement or a full refund.

To be eligible for a replacement or refund:

. You must contact us within 14 days of receiving your order (or within 14 days of the estimated delivery date in the case of lost packages).
. You must provide clear photos showing the damage, defect, or the incorrect item received.
. Proof of purchase (your order number) is strictly required.

How to Submit a Claim

To report an issue and request a replacement or refund, please contact us at:
📧 redaziadi30@gmail.com

Please include the following in your email:
1. Your order number.
2. A brief description of the problem.
3. Clear photos of the product showing the issue (or the size label if the wrong size was sent).

⚠️ *Note: Claims submitted after the 14-day window or without sufficient photo evidence will not be accepted.*

Non-Returnable Situations

We do not offer returns, exchanges, or refunds under any circumstances for the following:
(Incorrect size or color) selected by the customer (please review our size charts carefully before ordering).
(Change of mind) or buyer's remorse after the order has been placed.
(Incorrect or incomplete shipping address) provided by the customer (resulting in non-delivery, lost packages, or items returned to sender). If an order is returned due to an incorrect address provided by the customer, the customer may be responsible for the cost of reshipping the item.
(Delays) caused entirely by the shipping carrier or customs processing.

Returns Shipping Warning

In most cases, you will not be required to return the physical item back to us. 

⚠️ IMPORTANT WARNING: Please do NOT mail your purchase back to the address printed on the shipping label or package. That is the address of our third-party production facility (Printful), and they do not accept or process unauthorized returns. If a physical return is strictly necessary for your claim, we will provide you with specific instructions and the correct return address.

🇪🇺 European Union Customers

If your order is shipped to a country within the European Union, please note that under EU consumer law, the standard 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Since our products are customized and printed on demand, all sales to EU customers are final and non-refundable, except in cases of damage or defects as outlined above.

Refunds Timeline

Once your claim is reviewed and approved, your refund will be processed automatically within 5–10 business days. Refunds will be issued strictly to your original payment method. 

If more than 15 business days have passed since your claim was approved and you have not yet received your refund, please contact us immediately at:
📧 redaziadi30@gmail.com